Kathleen Randall, CSP

Kathleen Randall works with Leaders and organizations to build trust and influence with the people they serve.

What clients have to say

“Eye opening, practical, and powerful. Kathleen was inspiring and motivating.”
Jeanne H., Ex. Dir. Legal Affairs, SunCom Wireless

“Very well-organized and delivered. Kathleen was knowledgeable, energetic, patient, and clear. Many specific skills I can use.”
—Heidi L., Field Support, Rockwell Automation

“This was the Best, most educational, most useful, most life-changing, amply presented and interactive training I have ever attended!”
—John P., Admin. Coordinator, PICA Group

“Kathleen’s ability to bring her audience into the topic and keep us focused with examples and activities resulted in this class being excellent.”
—Wendy M., Sr. Credit Professional, Dow Corning

Most Requested Presentations

  • Friction, Fuel, Fire! Igniting the Flame of Leadership
  • Friction, Fuel, Fire! Knowing Your Reaction, Choosing Your Response
  • Becoming the Leader You’re Meant to Be: 5 Keys to Influential Leadership
  • Friends, Family, & Difficult People! Stress Relief for the Peace-Loving Soul
  • Winds of Change: Embracing Generational and Cultural Strengths
  • It’s Not About You, It’s About Them! Customer Service Excellence to Keep Them Coming and Calling Back!
  • Faith is an Action Verb, Not a Sunday Seat Assignment! What’s Holding You Back?

Build Credibility — Earn Trust

  • Understand what creates credibility with your team and your customers
  • Learn the 4 Languages of Respect every Leader needs to know!
  • Embrace generational and cultural mindsets
  • Utilize the power of listening
  • Build buy-in with the people around you
  • Deliver presentations that engage listeners

 

Increase Team Productivity

  • Identify and build on team strengths
  • Delegate without the guilt
  • Deal with conflict calmly and professionally
  • Identify keys that motivate without money
  • Learn how to respond rather than react in difficult situations
  • Discover simple strategies for handling negative attitudes
  • Know when and how to say ‘No’
  • Learn how to make difficult conversations easy

Kathleen Randall is a communications strategist who brings insight and productivity to workplace relationships. As an international speaker, executive coach, and workshop facilitator, Kathleen presents over 100 programs per year in the areas of Leadership, Team Performance, and Customer Service.

From her education in Business Management and Organizational Communications, to her years in corporate and non-profit organizations, Kathleen brings proven techniques that enhance leadership effectiveness, generate team productivity, and increase customer retention.